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Dell TSB Delivery Principal in Austin, Texas

TSB Delivery Principal

The telecommunications industry is going through a major transformation within its network driven by several technology shifts, including 5G, the virtualization of the network functions and advancements in OSS/BSS including utilization of AI/ML. Dell Technologies is the leader in being the essential infrastructure company in the date center, the cloud, the core and the edge and is making significant investments to drive products and services into the telco network. The Telecom Systems Business Unit (TSB) is a rapidly growing global organization comprised of specialized experts dedicated to strategically and intimately partnering with Telecom customer who are deeply engaged in a transformation within their network by delivering best-in-class technology and service solution based on offerings from Dell Technologies.

What you’ll achieve

The TSB Delivery Principal works on one to multiple Telecom accounts with large, complex Telecom Transformations and is responsible for designing, implementing and executing a detailed and structured delivery plan. The TSB Delivery Principal will be one role within the TSB Program Office that will work closely with and support the global, cross-functional Transformation and Services teams in executing the client’s Telecom Transformation Plan by managing the deployment of the products, solutions and services in the most effective manner. This requires a strong cross-functional program structure with extreme focus on risks, escalations and mitigation plans.

The TSB Delivery Principal must demonstrate leadership values, embrace a collaborative working environment, bring together disparate resources and points of views and thrive in a complex, fast-paced environment. They need to be effective in defining and driving consistent standards, methods and tools across all project teams delivering within the Transformational initiatives.

The TSB Delivery Principal is responsible for the development of a program implementation plan that articulates the role of Dell Technologies, as well as vendors and client resources, in the delivery of the designed solution within the account. They have a thorough understanding of the business objectives of the customers. They review and validate statements of work (SOW). They are responsible for reviewing and overseeing goals and milestones within projects to ensure Dell Technologies commitments to customer and customer business objectives are achieved.

They are involved in the establishment of program governance: Oversee projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer and Dell Technologies leadership. They provide support, assistance and guidance to project managers as needed. The Delivery Principal will be responsible for stakeholder communication on the status of the delivery program and managing expectations across the various teams both at the customer and within Dell Technologies.

They oversee delivery quality assurance. They are responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements. They will actively contribute to the account planning process.

You will:

  • Develop overall program to ensure successful delivery of a network transformation including products, 3rd party capabilities and services.

  • Provide guidance and oversee proposal development from a solution delivery perspective

  • Active Program Management

  • Single point of Accountability

  • Proactively mitigate risk

  • Project/Program/Partner interdependencies

  • Management of overall transformation outcomes

  • Manage key issue escalation with Delivery and Account teams

  • Trusted Advisor

  • Ensure program benefits are realized

  • Provide guidance and overall program management to the Client and Dell Technologies’ teams

  • Responsible for Governance/Steering committee communications including meeting cadence management and executive dashboarding

  • Efficient allocation and management of costs, resources and scope across the program

  • Effective management and communication of change in scope or direction

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Mastery of Program and Project Delivery methods

  • Successful track record in complex NW delivery program management (multi-customer, multi-site, multi-project, multi-year).

  • Demonstrated mastery of operating in complex, matrix environment; experience in managing regionally distributed groups.

  • Demonstrated ability to work comfortably and effectively with multiple levels of management across many cross-functional teams.

  • Internal and external thought leadership.

  • Previous experience operating in a global environment.

  • Self-motivated, hands on approach with an ability to work under pressure and to meet tight deadlines.

  • Proactive and collaborative approach to tackling issues and problem solving in a consultative manor

  • Excellent verbal and written communication skills; strong presentation skills.

  • Ability to influence

  • Willingness and ability travel globally on short notice sometimes with weekend work necessary.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: May 31, 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .