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Dell Intern Undergraduate 2, Command Center in Bayan Lepas, Malaysia

Intern for Transformation team

Roles & Responsibilities:

  • A customer service approach with the ability to manage and resolve complaints with professionalism

  • Provide support in daily monitoring on cases dispatched by Technical Support to ensure timely execution

  • Liaise with internal and external organizations to work closely in resolving any issues relating to service delivery.

  • Support and maintain daily/weekly business report as per direction from manager and supervisor

  • Effectively cooperate and communicate with the support teams

  • May be assigned ad-hoc tasks when required

Qualifications:

  • Undergraduate degree in the field of Computer Science/Information/Business

  • Fluent in English – spoken and written (Japanese/Chinese is an added advantage)

  • Possess knowledge in Microsoft Words, Excel and PowerPoint

  • Good communication skills

  • Be self- motivated, with the ability to work to deadlines with minimal supervision

  • Internship Period : February 2020 Onwards

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