Dell Manager 1, Technical Support (Client) in Bayan Lepas, Malaysia


  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group.

  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.

  • Responsible for career development/planning, performance and pay discussions of team members.

  • Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction.

  • Responsible for achieving target customer satisfaction levels within the technical support organization.

  • Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.

  • Assists in the development and implementation of strategic plans, initiatives, and direction.

  • Works with customers and internal teams to resolve

  • Provides direct supervision to a large team of operational, production, sales, service or administrative team members or a small staff of professional level team members.

  • Contributes to area by ensuring quality of tasks/services provided by self and others.

  • Accountable for budget, schedule, and results of a project team or work group.

  • Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge.

  • Applies advanced knowledge of technical/ administrative skills to leverage the skills of others.

  • May be responsible for specific projects that span multiple teams.

  • Develops an understanding of internal operations and how related teams interact to achieve results


  • Typically 8+ years of relevant experience or equivalent combination of education and work experience

  • Good leadership and team building skills

  • Experienced project management skills

  • Moderate knowledge of product lines, technical knowledge

  • Good customer service skills

  • Experienced in developing and leading a call center/help desk team to deliver key business results