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Dell Pre Sales Solution Architech( Japanese Speaking ) in Bayan Lepas, Malaysia

Presales Solutions Architect ( Senior Analyst )

The Presales Solutions Architect (PSA) role reports to the Custom Services Solutioning (CSS) organization in Dell Technology Services. This role will be responsible for the translating the client’s business requirements into specific custom services solution. The role requires analyzing the customer’s requirements and designs solutions to meet the customer objectives and balances the needs of sales and delivery. The PSA role primarily supports Dell Technologies Japan’s Services Business but extended support to APJ countries may be required.

Key responsibilities:

  • Participate in the design of low to medium complexity custom services solution

  • Responsible for supporting more senior level architects in large solution design opportunities

  • Use Internal Custom Solutioning Tool suite to produce base of estimates and Statement of Work (SOW). Training will be provided.

  • Prepare, maintain and submit activities/progress and time reports

  • Maintain document repositories

  • Maintain and track information required for internal reporting systems

  • Drive resolution to escalations.

Requirements:

  • Fresh Graduate or with 1-2 years’ experience in a professional role with Bachelor’s degree.

  • Possess good problem solving and analytical skills

  • Familiarity with services related processes and technologies

  • Good understanding and ability to construct, tailor, and negotiate service contracts (e.g. SOW) for both customer engagement and partner provisioning.

  • Strong verbal and writing communications skills

  • Proficient in Japanese and English , additional language capabilities will be an advantage

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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