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Dell Advisor, Services Project/Program Management in Bengaluru, India

Why Work at Dell?

Endless Challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Primary Role and Responsibilities:

  • Responsible for the delivery of moderate complex, moderate risk projects. Maintains project quality, finances and focus on delivery against scope.

  • Prepares detailed project plans of an engagement within the standards of project management methodologies. Reviews and validates statement of work (SOW). Categorizes requirements into a project plan detailing schedules, controls, resources, costs and daily tasks. Prepare risk and remediation plan. Responsible for creating one team approach, goals and milestones within a project to ensure EMC's commitments to the customer are achieved. Adheres to established standards, processes, and methods to produce solutions that conform to requirements. Strives for, maintains and further develops excellence in processes and services.

  • Establishes project governance. Responsible for the delivery and daily management of activities, which are coordinated with EMC employees or Partner Resources. Works with Resource Management on project staffing. Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction.

  • Controls the financial compliance. Completes weekly and quarterly forecasts of revenue and utilization. Prepares estimated time to complete, manages back-log. Manages the cost budget and the impact of change requests on cost budget. Responsible for correct invoicing. Follows and executes EMC's revenue recognition rules and policies.

  • Responsible for Quality Assurance; ensure project is delivered to scope defined within SOW and ensure any deviations are processed via defined Change Control process. Participates in customer discussions regarding budget, risk and impact of changes. Communicates to all EMC concerned parties any existing or potential customer escalation issues. Proactively follows the EMC escalation and change control process.

  • Point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel. Holds internal and customer kick-off meeting as appropriate. Responsible for regular status reports.

  • Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Keeps eyes open on potential future opportunities at the customers' and communicates to sales as appropriate.

  • Lead team during project life-cycle; provide project management, leadership and oversight to project and/or workstreams. Provide performance feedback to management and team members.

  • May actively contribute to the account planning process.

Key Skills:

  • Communication skills.

  • Project management skills (Infrastructure Projects).

  • Consultative skills.

  • Financial and analytical experience.

  • Organizational skills.

  • Ability to influence others to achieve results.

  • Understanding of EMC's products and their value added to the customer.

  • EMC Proven certified.

  • Strong working knowledge of Microsoft Office products.

  • Customer focused.

Experience Level:

Minimum 5+ year’s relevant experience into Project Management.

Work Location: DellEMC, Bangalore

Working Time Shift: US Shift / Night Shift

Certifications (Not Mandatory):

  • ITIL V3 Foundation

  • PMP

  • Prince2 – Foundation & Practitioner