Dell Senior Analyst, Project/Program Management in Bratislava, Slovakia
Project Manager Corrective Field Activity
Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.
Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.
The role oversees end to end execution and completion of Corrective Field Activity (CFA) projects in EMEAregion. This function manages client relationships and is responsible for coordinating key stakeholders and resources in region with the goal of creating, coordinating and delivering custom solutions, ensuring customer satisfaction as a key deliverable at all times. This role requires process design and implementation focus on Reverse Logistic and Float (Returned Parts) Management on top of regular Field Action execution management connected to actual service incidents creation.
End to End execution of Projects related to systemic quality issues
Keep the stakeholders and customer informed about every milestones during project execution
Complete service coordination with Global service parts, Field service team and Dell logistics team to coordinate for the materials and service during the project
Complete responsibility of reverse logistics and float to ensure all the defective parts are collected back from customer site after the completion of the project
To Ensure dispatch and tag compliance
Generate the SER (Service Event Record - 1x1 dispatches) after the project to ensure 100 % dispatch compliance
Customer experience, spend and dispatches are paramount during project and program management
4+ years relevant experience with Bachelor's Degree
Ability to speak fluent English
Strong customer management skills
Skills and experience in managing complex services projects or programs and their presentation
In-depth ability to assess, manage and re-mediate project risks
Experience working with multiple diverse organizations
Work independently with minimal supervision
Good understanding of client and server related services, processes and related project financials
PMP, Green/Black Belt or 6 Sigma Belt certified
Salary starting from: 1500 EUR monthly gross
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.
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