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Dell Customer Care Manager in Buenos Aires, Argentina

Customer Care Manager

If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us to do the best work of your career and make a profound social impact as a Manager on our Customer Care team in Argentina .

What you’ll achieve

As a Customer Care Manager, you will play an active role in driving our organizational transformation, including enabling the workforce of the future, establishing a culture of agility, empowerment and customer focus.

You will:

  • Develop and implement strategy to attract, hire and retain critical talent

  • Contributes to key organizational initiatives, including development of training curriculum, designing new models to enhance support to Sales, and providing input to process improvement efforts

  • Provide direction and oversight to both individual contributors and to less experienced leaders

  • Leads highly complex diverse teams, and collaborates with regional, global peers to drive practices aligned to organizational strategies

  • Works independently to build strong relationships with key stakeholders and cross functional teams to enable best in class customer support

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5+ years of relevant experience or equivalent combination of education and work experience

  • Strong leadership and team building skills

  • Significant knowledge of products, processes, technology and Customer Care policies and procedures

  • Ability to analyze information, draw conclusions and drive corrective actions

  • Strong communication skills. Ability to clearly communicate at different levels of the organization

  • Comprehensive customer service skills

  • Highly motivated individual, capable of leading an organization

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: 19 February 2020

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .