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Dell Business Operations Senior Advisor in Georgia

Business Operations Senior Advisor

Remote US

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Business Operations Senior Advisor on our Support Deployment Services team in R em ote US.

We’re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Key Responsibilities

The Business Operations Senior Advisor will lead the development and implementation process of the company’s services enabling success by identifying opportunities, removing barriers, and delivering essential services to our business .

  • Responsible for business process optimization improvement by ensuring industry standard compliance (ISO), driving change management, managing business performance and investigating through analytics and KPI’s

  • In charge of the business operations and optimization, including headcount and resource planning, spending and travel budgeting, communication management, operations escalation management, risk and problem management, business continuity as well as business capability development

  • Facilitates defining, understanding and implementing quality processes and best practices in critical as well as new areas to ensure effective outcomes in terms of performance

  • Analyzes data on relevant project metrics and trends in audit findings, customer surveys and draws inferences as well as identifies corrective, preventative and improvement action plans to improve overall customer satisfaction

  • Formulates process framework, implements and ensures conformance/compliance to the organization’s Quality Management System in alignment with corporate/industry standards

  • Strategizes, plans, facilitates and conducts audits as well as analyzes audit findings, suggests actions to improve quality of services and tracks for closure

  • Provides quality management consulting to customers and conducts process trainings at management level

Essential Requirements

  • Requires 8+ years of related experience in a professional role with a Bachelor’s degree (or equivalent experience)

  • Strong executive presence and communication skills

  • Experience in Project/Program management and Quality Management

  • Advanced skill in Excel and PowerPoint

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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