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Dell Sales Engineer Analyst in Panama City, Panama

Sales Engineer Analyst

Championing ground-breaking innovations to customers takes all kinds of expertise. Our sales-makers at Dell Technologies must operate at the leading edge of tech knowledge. That’s why our Sales Engineer Analysts make such a difference. Field Sales and Pre-Sales professionals rely on us for technical and consultative support. And because we’re familiar with the full range of Dell Technologies products and services, we can help provide a solution to any challenge.

Join us as an Associate Sales Engineer Analyst on our Sales Operations team in Panama to do the best work of your career and make a profound social impact.

What you’ll achieve

As an Sales Engineer Analyst, you will support our Field and Pre-Sales teams in creating quotes and specifications and providing customers the most relevant, up-to-date solutions for their requirements.

You will:

  • Deliver all services to the field within defined SLAs and Quality measurements.

  • Logging of requests via the SFDC Case system in order to provide accurate tracking of cases around various Sales and Presales requests

  • Escalation of problems when appropriate to Team Leader and GBS Manager

  • Knowledgeable of EMC services, solutions, and products to the Presales Field Inquiry topics include the features, functions, compliance, usage, configuration, and support of EMC products, solutions, services and tools and utilities.

  • Development of a wide range of technical hardware/software quotations and configurations, including full product specifications and pricing. May provide alternative configs and recommendations to the SE.

  • Perform technical configuration requests using EMC configuration tools; address/resolve configuration issues.

  • Create before and after technical drawings of customer environments, requiring EMC specific product knowledge.

  • Interpret customer request and upload data from a customer's systems (server, file service, database application, or catalog) to analytical tools to create customized analysis of potential solutions for SEs to present to the customer. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements:

  • Knowledge in Data Center hardware, software /or operating systems environments and Cloud Computing

  • Customer Service skills

  • Detailed Storage and backup technologies knowledge, Network and Servers

  • Responsiveness

  • Time management skills

  • Cross-Functional skill

  • Communication and presentation skills

  • English proficiency

  • Bachelor Degree Graduate (Engineering Technology)

  • 2+ years relevant experience Desirable Requirements: Knowledge in:

  • AWS (Amazon Web Services)

  • Machine Learning

Artificial Intelligence

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