Dell Principal Technical Content Developer in Research Triangle Park, North Carolina
Principal Technical Content Developer
Join us as a Principal Technical Content Developer on our Edge Solutions team in Hopkinton, MA to do the best work of your career and make a profound social impact.
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
What you’ll achieve
Work side-by-side with technical content editors and illustrators, subject matter experts, and stakeholders to create technical information for company products. Research, retrieve, organize, analyze, and synthesize complex subject matter into clear, concise, and easy-to-understand information deliverables. Write, edit and proof hardcopy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, online help systems. Ensures all deliverables are technically and mechanically accurate. Collaborates with department team members, engineering, marketing, services, legal, regulatory and others to develop content for standard documentation sets, software and special initiatives in-line with the development cycle. Create and manage document schedules, content management, and information architecture. Maintain content, tools, application access, account administration, and workflow administration. More experienced writers may train outside business groups as needed on tools, applications, reporting, and content workflow needs.
Adhere to company branding, information, and writing standards to publish content for many different audiences in multiple formats. Understands how company's technologies work and add value to customers.
Employ various authoring and desktop publishing software tools to publish deliverables to multichannel platforms.
Analyze user information and user experience (UX) requirements.
Use feedback to propose improvements to product development and support services.
Responsible for executing project plans and delivering accurate and timely technical information.
Contributes to planning and overall design of technical information, including installation, operation, and maintenance instructions, and other types of technical content such as technical advisories and release notes.
Helps to establish content strategy, content governance, and UX standards within and across work groups.
Actively seeks customer input and takes responsibility for internal and external customer situations. Acts as a customer advocate.
Understands best practices for content development, design, and user experience within a given software development environment such as Agile.
Creates content plans that include user stories. Evaluates technical content against UX benchmarks and user information requirements.
Manages content development activities in localization/internationalization projects.
Acts as a customer advocate in UI development activities and provides verbiage based on customer workflows and use cases.
Exercises considerable latitude in determining technical objectives for content development.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Ability to analyze information and draw accurate conclusions
Communication skills, Problem solving skills, Project management skills, Presentation skills, Mentoring/Coaching skills
Technical writing skills and familiarity with technical content development, design, and UX strategies and methodologies.
Understanding of technical content authoring and UX workflows
8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
Experience with HCI and virtualization technologies preferred.
Candidate would ideally have experience writing for the manufacturing industry. For example the Factory Talk Platform at Rockwell Automation, or others at Siemens, Schneider Electric, Johnson Controls,. Manufacturing, industrial automation, factories, robots, SCADA (control system) WWT (World Wide Tech). Also writing about solutions for Smart Cities (5G), Retail, Analytics, Private 5G, and Enterprise Edge
Knowledge of industry standards such as DITA, XML, and HTMLKnowledge of job related content authoring, publishing, and graphic design tools
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .