Dell Commercial Operations Manager in Singapore, Singapore
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Commercial Operations Manager on our Dell Financial Services (DFS) team in Singapore.
Why Work For Us:
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Oversee the Sales and Customer Care Support functions and co-ordinate and activities between the cross functional teams, for example; Risk, Compliance, Credit Management, Sales and Pricing.
Measure and report on operational performance metrics and results. Gather feedback from the team on a regular basis to constantly improve support programs, systems and processes to increase efficiencies and effectiveness.
Evaluate current processes to allow us streamline and eliminate process inefficiencies. Assess and implement opportunities for change.
Act as single point of contact across multiple systems (Odessa, SFDC, Financing Connect, Gii, Omega, Adobe DAM) to give Sales and Operations teams a base point to ask process questions or triage issues and errors as they arise. Work with global business and IT leads to stay in sync with any process or system changes that are introduced at the request of global teams that will impact DFS Singapore and ensure any changes are communicated and trained to all teams. Lead the design and develop solutions for business process improvements for the Operations’ functions and work with the EMEA business and IT teams to develop and implement such processes.
Responsible for continual training, coaching and upskilling of teams as well as training new entrants on systems and processes. Identify gaps in skills and knowledge and coordinating training to close gaps.
Ability to influence others to achieve results.
Exceptional verbal and written interpersonal and communication skills.
3-5 years people management experience.
10+ years Operational experience in a Sales, Customer or Service Delivery role
3-5 years commercial management and/or business process experience
Knowledge of DFS business processes and products.
Banking and Financial services industry experience.
Attention to detail and ability to manage multiple deliverables.
Knowledge of Dell and DFS systems (eBoss, Odessa, SFDC, Financing Connect, Gii, Omega, Adobe DAM).