Dell Hardware Asset Management Lead - U.S. remote in Texas
Hardware Asset Management Lead
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us to do the best work of your career and make a profound social impact as an Hardware Asset Management Lead on our Service Delivery team in the United States .
The Hardware Asset Management Lead will direct the day to day activities of a cross-functional team to deliver ITAM Services for one or more Dell Managed Services customer.The role will require a proven leader with prior experience in IT Asset Management – ITAM and Project Management.The desired candidate will be detail and task-oriented while at the same time capable of seeing the broader picture.
Lead the efforts of a cross-functional team to deliver ITAM value and ROI; build and sustaining effective communications with all stakeholders towards the goal of maximizing Customer Experience
Analyze customer’s existing AM policies, processes and practices and make Best Practice recommendations to mature the ITAM Program and to address gaps; oversee the accurate collection, storage, and maintenance of data on all in-scope devices in the asset repository
Ensure that the delivery of the service meets all requirements as defined in the service agreement and related statements of work and also adheres to agreed upon policies and procedures; ensure that delivery costs are within or better than the delivery costs contracted according to the service level agreement
Timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system; investigate and resolve discrepancies to maintain data integrity of the asset data
Managing preparation and distribution of pre-defined and ad-hoc reports related to asset management; track assets throughout their lifecycle, with special focus on missing and off network assets
Managing the day-to-day activities of the Asset Analysts
Identify and report on potential problems with the asset tracking tool (system/performance issues, constraints, etc.); maintain related program and process documentation
Identify and implement continual process improvements and operational efficiencies; focus on innovation to deliver relevant solutions to meet our customers’ needs
8+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
In-depth of understanding in hardware asset management policies, procedures and ITAM best practices
Proven leader able to function within a matrix and cross-functional organization
Project management and customer management skills
Good analytical, organizational and interpersonal skills
Excellent collaboration and communication skills with the objective of delivering a positive customer experience
Must be a U.S. citizen
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here. (https://jobs.dell.com/diversity-and-inclusion)
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