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Dell Sr Advisor, Application and IT Infrastructure Monitoring Services (Azul) - US Remote in Texas

Sr Advisor , Application and IT Infrastructure Monitoring Services

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as anSr. Advisor, Application and IT Infrastructure Monitoring Serviceson our Service Delivery team (workingremotely)in the United States supporting one of Dell’s largest customers,to do the best work of your career and make a profound social impact.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

What you’ll achieve

As aSr. Advisor, Application and IT Infrastructure Monitoring Serviceson the IT Service Delivery team,you will provide operational support to customers and end users of the Application and IT Infrastructure Monitoring service. Some of the tasks you will be responsible for:

  • Integrating newapplications and infrastructureinto the monitoring service.

  • Monitoringexistingapplications and infrastructure

  • Overseeingthe resolution ofIncidents/Problems in a timely manner.

  • Establishingnewindustry-wide monitoring best practices and processes

  • Definingpolicies and enterprise standards forapplicationmonitoring

  • Managingthe monitoring serviceproducts and lifecycleprocess.

  • Environment upgrades

  • Troubleshootingand analysis

  • Environment optimization

*Essential Requirements *

  • Service NowExpertise

  • Dispatching Expertise

  • Problem and Incident Management Expertise

  • Linuxand Windows Expertise

  • Ability to lead in afast-pacedmission-criticalteamenvironment

  • Expertinhardware, software and/or operating systems environments

  • Strong technical aptitude

  • Knowledge of the technical aspects of hardware/software subject matter

  • Organizational Expertise 3+years relevant experience

*Desirable Requirements *

  • Education desired: Bachelors (Technical)

  • Infrastructure product certifications

  • ITIL V4 Certification

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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